To become conflict masterful, it requires us to step up. In case you are wondering, this is different from facing conflict, i.e. accepting that it exists.
This article discusses how we can give ourselves permission to be in conflict and make mistakes on our way to becoming ourselves.
In the mediation world we get trained and know that “neutral“ is the role for the mediator.
It is fascinating to trace how management has been resolving conflicts arising in production over the past 100 years, how production management developed.
Why is collaboration so important in today’s world?
A lorry driver who’d just arrived at an depot was spotted weeing over pallets used for the delivery of food.
Today, the term ombudsman serves as a neutral representative. Its function is becoming a necessity in various industries including, healthcare, academia, private, public, and non-profit organizations.
Mentoring and co-mediating have been fundamental aspects of my mediation work since my first experiences in Toronto some 19 years ago.
In many ways, what coaches and lawyers do in the work place is very similar, just from a different point of view.
Have you considered that, while we traditionally believe that our "conscience" tells us what is right and what is wrong, conscience, in practice, actually is a functional strive for harmony with those around us?
The way we approach problem solving influences the solutions we can see — and are willing to see.
We like things simple, and often that means not making the effort to understand the full picture and specific legal context.
The shutdown over a wall on the southern border shows how the political parties have ignored and violated several tenets of bargaining essential to reach an agreement.
On January 1, a new California law will take effect; it will require a lawyer to make sure their client understands the implications of California's legal protections for mediation communication.
While most of us forge friendships with like-minded people who affirm our strongly held beliefs, we don’t choose our colleagues.
Sometime potential individual clients or institutions and organizations who want to hire me are looking for a quick fix for their longstanding conflict management problems.
Even though mediators work very closely with people when we mediate, typically no one else in the room shares our mediator perspective.
Robert Benjamin interviews Howard Gadlin, long-time leading Ombudsman at UCLA and the National Institute of Health (NIH).
At the start of each new year, I like to see what new laws our California Legislature has passed.
As a conflict resolution practitioner, one of my goals is to change the way people see conflict.
You’re getting married soon and you’re excited about it. But wait!
Last year, I came across an awesome free resource for learning mediation and as part of that, empathic listening.
The two groups were equally divided and the Superior Court was wise’in sending this to Mediation.
This article discusses facilitating political dialogue with Make America Dinner Again.
How many times have you left a conversation with a loved one feeling frustrated; like they didn’t listen to a single thing you said?